En 1963 est créée en France la société Europ Assistance, à l'origine du concept de l’assistance aux voyageurs.
Aujourd'hui, Europ Assistance est un groupe international et un opérateur mondial de services d’assistance aux personnes dans les domaines voyage, de la mobilité et du service à la personne.
Filiale à 100% du groupe Generali, Europ Assistance est présent dans plus de 34 pays dans le monde.
Grace à nos 12 000 collaborateurs, nous réalisons un chiffre d'affaires de 3 milliards d'euros.
Europ assistance est en forte croissance et accélère sa transformation digitale pour accroitre sa compétitivité tout en conservant l'ADN dont nous sommes fiers: simplifier la vie de nos clients et les aider en toute circonstance!
Europ Assistance est engagé dans l'inclusion et la non-discrimination. Nous agissons ainsi quotidiennement en faveur du handicap, des seniors, de la mixité sociale, de l'égalité entre les femmes et les hommes. Nous recrutons avant tout des compétences et des personnalités et la diversité au sein de nos équipes est un enjeu majeur car elle est source d'innovation et de performance.
Nous offrons un espace de travail privilégié, en flex office, dans le quartier d'affaires du Stade de France (à 400m de la station RER D Stade de France).
Job Description
Job Description
Purpose of the role
As part of the structuring and management of specialized medical networks at a global level, the Group relies on transversal global networks covering critical activities such as Air Ambulance, Funeral Services and Medical Escort.
The Specialized Medical Networks Manager role reports to the Head of Hub Specialized Medical Networks. The role is responsible for managing, developing and maintaining these specialized networks, ensuring their performance, reliability and ability to support operational entities worldwide.
This position combines strong business expertise, a significant international dimension and a hands-on operational reference role for high-stakes and sensitive activities.
2.Scope & Responsibilities
1.1.Management and development of specialized global networks
Manage global specialized networks: Air Ambulance, Funeral Services and Medical Escort
Develop and maintain a reliable international provider network
Identify needs for network evolution, extension or optimization
Support provider selection, evaluation and onboarding
Contribute to the structuring of network practices
.2.Performance and quality management
Manage network performance against defined objectives
Identify performance gaps and implement action plans
Ensure compliance with operational requirements and commitments
Proactively escalate risks, incidents and alerts
3.3.Operational support & business expertise (including 3AT tool)
Provide expert-level operational support on complex or sensitive cases
Act as business referent for Air Ambulance, Funeral Services and Medical Escort networks
Act as business referent for the 3AT tool within the Air Ambulance scope and ensure proper operational usage
Contribute to the co-construction of the 3AT tool roadmap in close collaboration with the Product Owner
Share network expertise and best practices across the Group
4.4.Partnerships and provider relationships
Build and maintain trusted relationships with key network partners
Participate in strategic and operational discussions with providers
Support contractual discussions and negotiations with relevant stakeholders
Represent the Group towards partners within the scope
5.5.Hub projects and transversal contribution
Contribute to transversal projects led by the Global & Specialized Medical Networks Hub
Provide network expertise to transformation initiatives (tools, processes, performance)
Coordinate with other Network Managers and regional hubs
Support the overall evolution of the network organization
Preferred Experience
Hard skills / experience
Proven experience in medical assistance, air ambulances operations or complex operational environments
Strong knowledge of international provider networks
Experience in network performance management (KPIs, quality, costs, risks)
Exposure to critical or high-risk operational cases
Experience in negotiating with international partners and providers
Experience working with operational business tools, ideally in regulated or sensitive contexts
Fluent professional English required; additional languages are a plus
Soft skills / mindset
Credible leadership, able to engage expert profiles and networks
Strong business and operational credibility
High adaptability in complex, evolving and international environments
Pragmatic, solution- and results-oriented approach
High level of autonomy, reliability and sense of responsibility
Ability to build long-term trusted relationships
Recruitment Process
1/ HR
2/ N+1
3/ Optional : technical test, N+2, culture fit
Additional Information
Contract Type: Full-Time
Location: Saint-Denis
Education Level: Master's Degree
Experience: > 10 years
50% remote
The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.
About
With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.
Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.
Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.
Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.
As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.
Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.
