IT Service And Contract Manager

Europ Assistance Holding recrute !

À propos

With more than 300 million customers around the world and 12,000 employees in 36 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie.

The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life. As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!

Descriptif du poste

Reporting to the Head of IT Architecture, the Service and Contract Manager will work closely with the Heads of IT in charge of development teams at Europ Assistance Holding (EAH).

His main reponsabilities will be :

  • To own and animate the IT Delivery Center provider’s relationship for Europ Assistance Holding

  • To own Atlassian’s relationship for Europ Assistance

  • To follow the IT Delivery Center activities in Hungary (3-4 travels per year)

  • To support Heads of ITs in the recurring activities with the IT Delivery Center

  • To contribute to the financial planning, track invoices vs budget

    Owner of the relationship and services delivered by the IT Application Development & Maintenance (ADM) services provider:

  • Animation of weekly/monthly steercos with Head of ITs and Service Provider

  • Follow EA Holding Application Development & Maintenance KPI / SLA

  • Provide/consolidate associated monthly reportings

  • Track and follow action plans

  • Contribute to onboarding new resources to the delivery center in Hungary

  • Ensure that coding/security practices in development teams are aligned with EAH security guidelines and tools (Qualys, Checkmarx, CAST)

  • Create Purchase orders, prepare contractual Change Requests for EA Holding scope

  • Contribute to the financial planning, track invoices vs budget

  • Follow planning (and deadline) for ongoing projects

  • Follow ramp up / ramp down of development teams

  • Contribute to the monitoring implementation for all applications in this scope

  • Contribute to ITIL processes definitions for EA Holding (Incident, Problem, Change, Request, Knowledge)

  • Member of Holding Application CAB and SOR (Service Operation Review)

    Owner of JIRA Software and Atlassian products:

  • Hold the main relationship between EA and Atlassian for contract renewals, licenses, invoices, support, advisory services

  • Create Purchase orders, prepare contractual Change Requests for EA Holding scope

  • Coordinate license requirement and purchases with all EA entities globally and with Atlassian

  • Contribute to the financial planning, track invoices vs budget

  • Lead the nearshored Jira/Confluence/Bitbucket admin team for EA Holding (run & build activities)

  • Lead JIRA SW standardization for EA Holding

Profil recherché

Education and experience

Bachelor's or master's degree in information technology, business administration or related field, or equivalent work experience.

Significant experience with nearshore / offshore

Service Provides Management

SLA/KPI implementation and tracking

English : Fluent

Hard Skills

  • Significant IT experience (coding / Project manager / IT Security)

  • Knowledge of Agile methodology (Scrum)

  • ITIL

  • Jira, Confluence (admin skills)

Soft Skills

  • Be autonomous

  • Problem-solving attitude

  • Collaborative team spirit

  • Rigorous

Process de recrutement

RH / N+1 / N+2

Informations complémentaires

  • Type de contrat : CDI
  • Lieu : Saint-Denis
  • Expérience : > 3 ans
  • Télétravail partiel possible