In 2025, Europ Assistance has created a new business unit, B2B2C Insurance Distribution Partnerships, with the objective to be the unit within the Generali group answering all B2B2C cross-country RFPs, on all types of P&C and Life-Protection insurance (Motor, Home, Loan Insurance, etc.).
In this context, the new business unit will combine core central team internal capabilities with local EA and Generali units’ capabilities when / where appropriate. To support the launch of this new business unit and drive EA future growth, we are looking for a Process and onboarding expert, reporting to the COO of the B2B2C Insurance Distribution Partnerships – to drive operational excellence and manage operational business partners onboardings throughout the EA units.
At the heart of operational scalability stakes, service quality demands, multi-partner distribution schemes and regulatory constraints, the key assignments of this position are the following:
Operational Process Design & Continuous Improvement
Map and document processes (policy issuance, claims, complaints), benchmark best practices, identify inefficiencies, standardize processes, and create scalable templates/playbooks (automation, digitization).
Business Partner Onboarding Management
Design and run onboarding workflows, coordinate cross-functional teams (operations, IT, legal, finance), ensure go-live readiness, set up operational requirements, train internal teams, and manage hyper-care post-launch.
Systems & Integration Coordination
Define operational data needs, validate specifications, lead UAT and operational testing, ensure proper partner setup in core systems (policy admin, claims, billing).
Performance & SLA Implementation
Translate SLAs into KPIs, implement dashboards and reporting, and drive improvement plans.
Operational Risk Management
Conduct audits, implement quality controls, and design mitigation actions.
Documentation & Knowledge Management
Maintain SOPs, process maps, RACI matrices, and promote knowledge sharing.
Partner Relationship Operational Support
Act as operational contact during onboarding, provide performance insights, and align partner expectations with feasible solutions.
Support Business Growth
Contribute to RFP responses, propose operational solutions, and participate in presentations.
Preferred Experience
- 5-10 years of experience in insurance services, bancassurance, affinity partnerships
- Prior exposure to B2B2C / affinity distribution models is strongly preferred
- Experience in operational process design, partner onboarding, operations-based client facing role, externally or internally
- Experience in project management & coordinating cross-functional teams
- Hands-on experience with systems integration and UAT management
- International or multi-country experience is a real plus (given the nature of the multi-country service model within EA and with its partners)
- Strong business acumen, ability to understand business requirements and priorities
- Operational excellence and process mastery (map, analyse, optimise processes)
- Comfort with tools like Visio/Miro, Jira, Confluence; and the Microsoft Office Suite
- Knowledge of DuckCreek tool or equivalent insurance suite could be a strong asset
- Very good English, both written and spoken
Recruitment Process
HR - N+1 / N+2 / Culture fit
Additional Information
- Contract Type: Full-Time
- Location: Saint-Denis
- Education Level: Master's Degree
- Experience: 5/10 years
- Possible partial remote
- Business Trip in Europe
