Job Description
In the Travel Insurance and Assistance business, our Onboarding Support Manager plays a pivotal role in supporting the successful implementation of international travel partnerships. Your expertise will be essential in aligning with our strategic plan, ensuring the seamless delivery of our commercial objectives, and proactively managing project quality to meet stakeholder expectations and company standards.
Your responsibilities
As an Onboarding Support Manager, you will be instrumental in the pre-sales phase, including RFP support, tracking commercial opportunities across regions and countries, guiding our commercial teams through the solution design process, facilitating deal flow through sales quality/approval gates, and aligning on the best holistic solutions for our partners and prospects. Therefore, you will also actively participate in the Travel governing body to review and assess new potential projects, focusing on their opportunities, impacts and cost analysis.Once the contract is signed, you will take over the Quality Assurance of project implementation.
Your responsibilities will include:
- Supporting the Head of the Department: Manage solutioning and RFP activities, ensuring continuous improvement to industrialize the solutioning phase.
- Defining and Enriching the Travel Onboarding Quality Assurance Method: Secure and rationalize the Travel Onboarding approach across all EA regions, sharing best practices and ensuring implementation.
- Auditing Travel Onboarding Projects in within the EA regions: Executing Quality Assurance Methods, perform risk management to minimize onboarding project risks, propose and execute audit plans, follow up on action plans derived from audits.
- Creating and Maintaining Comprehensive Onboarding Project Documentation: Ensure all documentation standards are met.
- A strong knowledge of our systems and processes, from partner booking paths to data exchange via API or asynchronous methods, will be essential.
Additionally, you will be involved in managing internal projects related to travel transformation and optimization.
Preferred Experience
We are seeking a dynamic and experienced professional with the following qualifications:
Educational Background:
- BAC+ 5
- Experience: minimum 7 years of project management experience, including at least 5 years managing complex, international projects.
- Technical Agility: Experience with digital distribution solutions or insurance/service operation
- Industry Experience: Background in the insurance or travel-related industry.
- Language Skills: Proficiency in English and French (native or near native).
- Communication Skills: Excellent written and verbal client-facing and internal communication skills
- Organizational Skills: Strong attention to detail and multi-tasking abilities.
Preferred Qualifications:
- PMP / Agile certification
- LEAN (green or blackbelt)
- Proficiency in the Microsoft 365 ecosystem (Office, TEAMS, Forms, Flow, Dynamics) and Jira
Recruitment Process
1/ HR
2/ N+1
3/ Optional : technical test, N+2, culture fit
Additional Information
- Contract Type: Full-Time
- Location: Saint-Denis
- Education Level: Master's Degree
- Experience: > 7 years
- 50% remote
About
With more than 300 million customers around the world and 12,000 employees in 36 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.
Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.
Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.
Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.
As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.
Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.
Make an impact, join Europ Assistance!
