Internal Communication Senior Manager chez Europ Assistance Holding :

About

En 1963 est créée en France la société Europ Assistance, à l'origine du concept de l’assistance aux voyageurs.

Aujourd'hui, Europ Assistance est un groupe international et un opérateur mondial de services d’assistance aux personnes dans les domaines voyage, de la mobilité et du service à la personne.

Filiale à 100% du groupe Generali, Europ Assistance est présent dans plus de 34 pays dans le monde.

Grace à nos 12 000 collaborateurs, nous réalisons un chiffre d'affaires de 3 milliards d'euros.

Europ assistance est en forte croissance et accélère sa transformation digitale pour accroitre sa compétitivité tout en conservant l'ADN dont nous sommes fiers: simplifier la vie de nos clients et les aider en toute circonstance!

Europ Assistance est engagé dans l'inclusion et la non-discrimination. Nous agissons ainsi quotidiennement en faveur du handicap, des seniors, de la mixité sociale, de l'égalité entre les femmes et les hommes. Nous recrutons avant tout des compétences et des personnalités et la diversité au sein de nos équipes est un enjeu majeur car elle est source d'innovation et de performance.

Nous offrons un espace de travail privilégié, en flex office, dans le quartier d'affaires du Stade de France (à 400m de la station RER D Stade de France).

Job Description

At Europ-Assistance Holding, the Internal Communication Manager is responsible for planning, creating and managing communications initiatives aimed at employees. He ensures that all important information is properly conveyed at the holding level and with all local entities’ communications teams. This person understands the challenges of the company's overall communication. He/she works closely with External communication and all the local entities communications department to align corporate messages.

Responsibilities:

Developing the internal communications strategy

Drawing up the internal communications plan in conjunction with the Communications Department.
Identifying the need for appropriate communications media for the various internal audiences.
Implementing campaigns to strengthen the sense of belonging and corporate culture.

Managing and optimizing internal communications media

Creating and distributing newsletters, in-house journals, posters and intranet content.
Organizing in-house events such as seminars, events, conferences and team-building activities.
Coordination of internal communication projects with service providers and internal teams.

Performance analysis and reporting

Monitoring and analyzing feedback on internal communication initiatives to assess their impact.
Using communication and measurement tools such as surveys and participation analysis to adjust strategies.
Presenting detailed reports to senior management to demonstrate the effectiveness of actions taken.

Managing global and local relations

Ensuring cohesion between global and local communications to ensure a consistent brand image.
Working with External communication to harmonize messages.
Manage event communication projects in conjunction with corporate communications.

Preferred Experience

Education: Advanced degree in Communication

Experience: Minimum 8 years of experience in internal Communication management, ideally in the insurance or financial services sector.

Your experience coordinating multicultural teams and your ability to unite stakeholders around a shared vision are essential assets. You are comfortable with the challenges of AI transformation in a regulated environment.

Skills

Strong governance and structuring capabilities, able to design and enforce clear frameworks, processes, and planning discipline across Group, regions, and countries.
Action-oriented, with a proven ability to turn strategy into coordinated, on-time delivery to multiple stakeholders.
Stakeholder leadership in a matrix environment, able to align diverse regional and local teams, secure buy-in, and manage tensions without direct authority.
A strong sense of prioritization and editorial judgment, ensuring that communications are targeted, sequenced, and impactful rather than excessive.
A data-driven mindset, capable of introducing reporting standards, tracking performance, and building feedback loops to continuously improve effectiveness.
Experience in transformation and changing contexts, with the ability to support major Group initiatives and ensure consistent rollout across markets.
Demanding and structured: to bring clarity, discipline, and accountability

Recruitment Process

HR - N+1 / N+2

Additional Information

Contract Type: Full-Time
Location: Saint-Denis
Education Level: Master's Degree
Experience: > 8 years
Possible partial remote