En 1963 est créée en France la société Europ Assistance, à l'origine du concept de l’assistance aux voyageurs.
Aujourd'hui, Europ Assistance est un groupe international et un opérateur mondial de services d’assistance aux personnes dans les domaines voyage, de la mobilité et du service à la personne.
Filiale à 100% du groupe Generali, Europ Assistance est présent dans plus de 34 pays dans le monde.
Grace à nos 12 000 collaborateurs, nous réalisons un chiffre d'affaires de 3 milliards d'euros.
Europ assistance est en forte croissance et accélère sa transformation digitale pour accroitre sa compétitivité tout en conservant l'ADN dont nous sommes fiers: simplifier la vie de nos clients et les aider en toute circonstance!
Europ Assistance est engagé dans l'inclusion et la non-discrimination. Nous agissons ainsi quotidiennement en faveur du handicap, des seniors, de la mixité sociale, de l'égalité entre les femmes et les hommes. Nous recrutons avant tout des compétences et des personnalités et la diversité au sein de nos équipes est un enjeu majeur car elle est source d'innovation et de performance.
Nous offrons un espace de travail privilégié, en flex office, dans le quartier d'affaires du Stade de France (à 400m de la station RER D Stade de France).
Job Description
Job Description
Lead Europ Assistance Group’s portfolio monitoring process end-to-end (governance, calendar, deliverables), and continuously enhance it with a strong focus on process evolution and automation.
Drive improvements in the Group’s technical profitability
Support the preparation of budgets, forecasts, and periodic technical performance reviews
Actively contribute to the engagement and coordination of the Group’s Insurance Community
Reporting & Review
· Act as process owner for Group portfolio monitoring: define the yearly monitoring calendar, align stakeholders on inputs/outputs, and ensure timely, consistent delivery across entities.
· Produce regular Group-level reports on portfolio profitability, providing actionable insights for decision-makers.
· Conduct in-depth technical analyses and develop targeted action plans in partnership with underwriting teams.
· Support budget and forecast processes by contributing technical insights and profitability projections in collaboration with finance.
· Review and validate technical assumptions used in budget and forecast exercises to ensure consistency, accuracy, and alignment with Group standards.
· Contribute to the preparation of strategic technical review meetings with subsidiaries, Top Management, and Generali Group Head office to align on performance and priorities.
· Support local entities in adopting best-in-class portfolio management practices, tailored to their specific business contexts.
Methodology & Tools
· Evolve the portfolio monitoring methodology and KPI framework (definitions, lineage, governance) to improve decision-making and comparability across the Group.
· Industrialize and automate data preparation and controls (data quality checks, reconciliations, analysis), leveraging on IA.
· Design, deploy, and continuously improve automated dashboards and early-warning indicators for profitability monitoring, enabling timely insights and faster actions across the Group.
Relationships
· Europ Assistance Group: Underwriting / Finance / Business Lines
· Group Insurance and Service subsidiaries: Insurance & Finance
· Generali Group Head Office
Preferred Experience
· At least 5 years of experience in monitoring technical profitability within the Non-Life Insurance (or Assistance) sector
· Strong background in financial analysis and controlling, with additional experience in pricing and actuarial studies considered a strong asset.
· Demonstrated ability to lead and deliver projects focused on implementing processes and methodologies, ideally within a multinational or cross-cultural environment.
Technical Skills
· Fluent in English, with strong written and verbal communication skills
· Solid knowledge of non-life insurance finance and accounting principles
· Understanding of pricing and reserving principles, with experience in collaboration with actuarial teams
· Proficient in data analysis, ideally with hands-on experience using R, Python, and Power BI for reporting and visualization
· Skilled in negotiation and conflict resolution, able to align diverse stakeholders and build consensus
Recruitment Process
1/ HR
2/ N+1
3/ Optional : technical test, N+2, culture fit
Additional Information
Contract Type: Full-Time
Location: Saint-Denis
Education Level: Master's Degree
Experience: > 5 years
50% remote
The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.
About
With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.
Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.
Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.
Our promise and tagline, "You Live, We Care" is what we stand for every day. We are a care business, delivered by people. "We care" means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.
As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.
Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.
