Back

Group Mobility Digitalization Lead

Europ Assistance Holding is hiring!

About

En 1963 est créée en France la société Europ Assistance, à l'origine du concept de l’assistance aux voyageurs.

Aujourd'hui, Europ Assistance est un groupe international et un opérateur mondial de services d’assistance aux personnes dans les domaines voyage, de la mobilité et du service à la personne.

Filiale à 100% du groupe Generali, Europ Assistance est présent dans plus de 34 pays dans le monde. 

Grace à nos 12 000 collaborateurs, nous réalisons un chiffre d'affaires de 3 milliards d'euros.

Europ assistance est en forte croissance et accélère sa transformation digitale pour accroitre sa compétitivité tout en conservant l'ADN dont nous sommes fiers: simplifier la vie de nos clients et les aider en toute circonstance!

Europ Assistance est engagé dans l'inclusion et la non-discrimination. Nous agissons ainsi quotidiennement en faveur du handicap, des seniors, de la mixité sociale, de l'égalité entre les femmes et les hommes. Nous recrutons avant tout des compétences et des personnalités et la diversité au sein de nos équipes est un enjeu majeur car elle est source d'innovation et de performance.

Nous offrons un espace de travail privilégié, en flex office, dans le quartier d'affaires du Stade de France (à 400m de la station RER D Stade de France).

Job Description

Job Description

As the Group Mobility Digitalization Lead, you will join the Group Transformation team (under the Group COO). You will accelerate digital transformation across entities by designing strategy, driving implementation, and ensuring measurable impact.
Key Mission

Lead and coordinate the digitalization of the Mobility & Home Business Line by defining strategy, managing group digital solutions, monitoring performance, and support entities across the group.

Main Responsibilities
1. Drive Digitalization Program

  • Lead and structure a multi-year digitalization and automation plan.

  • Align entities around shared tools and processes.

  • Monitor progress, analyze performance, and recommend improvements.

  • Organize regular updates and foster collaboration between entities.

2. Product & Asset Management

  • Act as product owner for Group digital solutions (Webapp).

  • Define business requirements, prioritize features, and oversee development.

  • Ensure consistent deployment and usage across all entities.

  • Collaborate with Mobility Business Line, IT, and local teams.

3. Data & Performance Analysis

  • Develop and improve groupwide performance indicators.

  • Use data from digital tools and backend systems to conduct deep-dive analyses.

  • Provide insights for strategic decisions and follow up with affiliates when issues arise.

4. Innovation & Technology Monitoring

  • Propose new digital solutions at Group level.

  • Track technological and competitive trends.

5. Standardization & Change Management

  • Harmonize digital processes and customer journeys across entities.

  • Define and promote best practices.

  • Facilitate a strong internal community and support change management.

Profile
You are a good fit if:

  • You enjoy complex problem-solving and analytical work.

  • You thrive in international and cross-functional environments.

  • You want to lead transformation and digitalization initiatives.

  • You feel comfortable interacting with top management.

Required Skills

  • Strategic thinking with operational understanding.

  • Strong digital and operational expertise.

  • PMO and product management experience.

  • Leadership, autonomy, teamwork, and proactiveness.

  • Strong analytical and communication skills.

  • Advanced data analysis abilities (Excel, Power BI, Google Analytics).

  • Excellent command of English (French is a plus).

Background

  • 6–8 years of experience in digital operations transformation.

  • Strong digital culture and innovation mindset.

  • Consulting experience is appreciated.

Recruitment Process

  • HR - N+1 / N+2 - Culture fit

  • Additional Information

  • Contract Type: Full-Time

  • Location: Saint-Denis

  • Education Level: Master's Degree

  • Experience: > 6 years

  • Possible partial remote


Additional Information

  • Contract Type: Full-Time
  • Location: Saint-Denis
  • Possible partial remote
Apply Now