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Group head of digital services

Europ Assistance Holding is hiring!

About

With more than 300 million customers around the world and branches in more than 30 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: mobility, travel and personal care.

In 1963, Europ Assistance invented the assistance business. We promote new customer solutions and product innovation in designing assistance solutions for BToB partners.   Europ Assistance, 12 000 employees, 40% growth in 2022, is fully owned by Generali Group.

"You Live, We Care" is what we stand for in the eyes of the world, and it's our employees who bring those values to life. To our employees, "we care" means that we are supportive, available, reliable and easy to work with. As a leader in the assistance industry, we are looking for passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favour of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!

Job Description

Report to:

 This role is within the Travel Business Line marketing team, directly reporting to Head of Marketing, Strategy and Product

 Group Head of Digital Services – Travel BL

 Responsibility

His/ her main responsibilities are the following:

  • Business owner of Travel digital services applications

§  Act as Business Owner / Manager for Travel protection digital service applications (live on 9+ international markets)

§  Within agile methodology: ensure proper roadmap with clear prioritization and define complete business requirements for development teams

§  Drive platform upgrades on UX/UI and a consistent roadmap of features and manage stakeholders with focus on quality and customer centricity

§  Manage platform IT budgeting, roadmap definition and issue resolution

  • B2B2C accounts onboarding and Design Lead

§  Lead the onboarding of key new accounts and new countries onto the digital platform, driving the design for needed customizations keeping the platform overall consistency

§  Bring expertise to strategic business partners on digitalization of service

§  Cooperate with IT, Ops and Onboarding teams to ensure the delivery on time and meeting partners expectations from a digital customer experience perspective

  • Digital Strategy & Innovation

§  Lead Group-level Travel digital strategic projects and support Business transformation programs

§  Define Group vision and strategy on Travel digital services and lead with countries its delivery or scalability

§  Keep visibility on travel digital services, initiatives and capabilities within top Travel countries, with an impact on digital experience and make sure to leverage them amongst countries

§  Foster customer centricity within the company by tracking main trends and shift in customers behavior and evolutions in technical solutions

Preferred Experience

PROFILE

Qualifications:

Our ideal candidate will meet the following requirements:

  • At least 8 years’ experience working in the insurance industry or in consultancy dealing with digital transformation projects, being part of the experience acquired in international environment

  • Excellent educational background, preferably in the fields of business management and engineering

  • Experience with main market digital solutions

  • Digital product management experience

  • Proficiency on digital technologies and trends

  • Interest and passion for innovation, travel industry and disruptive technologies

  • A good understanding of database fundamentals, Agile methodologies, Software and web development methodologies

  • Excellent verbal and written communication skills in English

  • Familiarity with UX design tools (eg. Figma)

  • Project management skills, including the ability to manage multiple projects simultaneously

Soft skills:

  • Strong leadership, teamwork and people management skills

  • Solid organizational skills including attention to detail and multi-tasking

  • Capacity to influence stakeholders using business acumen

  • Solid verbal, written, presentation and interpersonal communication skills

  • Experience in management of cross-cultural and remote teams

Position TO BE FILLED:

ASAP (Starting date Dec 1st)

Recruitment Process

HR - N+1/ peers

Additional Information

  • Contract Type: Full-Time
  • Start Date: 02 December 2024
  • Location: Saint-Denis
  • Education Level: Master's Degree
  • Experience: > 7 years
  • Possible partial remote
  • Salary: between 100€ and 140€ / year
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