We are seeking a Global Policy Domain owner to be accountable for business processes during implementation of iCompass and a travel onboarding manager to act as a single point of contact and functional SME for Plug & Sell project
Responsibilities:
From iCompass standpoint, Aat as a Subject Matter Expert in the design and the Build of iCompass, notably on Policy Management topics :
· Own end to end detailed business requirements by leveraging a network of SMEs and LDOs (local domain owners) across the organization.
· Ensure global consistency of business processes.
· Validate that user needs are met with the solution to be developed.
· Ensure progress and manage risks / issues for Policy business domain.
· Ensure SMEs and LDOs mobilization during the development of the CORE solution and countries roll in especially during the inception phase.
· Ensure maximum alignment to CORE model across the organization to contain and limit deviation.
· Participate to Design Authority Committee to validate proposed solution and arbitrages.
· Align the vision and processes with the target operating model (TOM) design.
· Lead the future customer / partner journeys and business process design.
· Dedicated SME regarding Policy Mgt & Partners Integration for onboardings but also for the iCompass Transformation.
From a Travel Onboarding standpoint, act as a single point of contact and functional SME on P&S, Data configuration, service platform configuration needs :
· Deep dive business requirements based on Business and IT Project Managers inputs
· Articulate with P&S and Data Travel Product Owners to communicate them the business requirements with the appropriate level of details, enabling them to size capacity needs and deliver them operationally
· Ensure a continuous improvement approach to rationalize solutioning and onboarding ways of working and tools
Solutioning phase :
· Leverage existing material produced during Solutioning phase to industrialize (template and systematic process) the communication of IT impacts (dev & configuration) to Products
· Leverage outputs of the solutioning process to systematically calculate related capacities and decide whether to integrate them or not in Products’ capacity plannings
Onboarding phase:
· Improve and rationalize communication channels between Projects and P&S/Data Products
· Create templates to improve accuracy and efficiency of business requirements formalization
· Schedule bi-weekly design meetings with P&S and Data PO and Configuration Lead to refine requirements
Run Phase :
· Improve communication process of the &S and Data backlog of prioritized requests to PO.
Deliverables:
· Detailed business requirements to be implemented by deployment teams:
o Individual and master policies sales rules & configuration
o Individual and master policies lifecycle management: quoting, issuance, endorsement, renewal, cancellation including underwriting rules configuration, workflow and tasks management
o Insurance premium calculation
o Claims reimbursement to clients
o Billing disbursements
o Premium issuance
o Billing installment plans configuration
· Documentation of business processes for Policy business domain
· Required documentation for arbitration during convergence authority meetings
