Financial Institutions Partnership Lead – Global Key Account Manager

About

Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers and 57 assistance centers. Our mission is to make people’s life easier providing relief during stressful and difficult situations, as well as convenience and safety in their everyday lives. We provide automobile assistance, travel assistance and insurance, as well as home and personal assistance services such as the protection of the elderly, telemedicine or conciergerie services.

In this ecosystem, the Travel Insurance Business Line represents the highest revenue and works with travel organizations and financial institutions to develop and distribute travel insurance and assistance products and services.

The company vision, shared by our 12,000 employees, is to be the most reliable care company in the world. 

  Europ Assistance is part of the Generali Group, one of the world’s leading insurers.

Job Description

As part of the Travel Partnerships teams, you will be responsible for the account management, development and growth of one key segment at Europ Assistance: Financial Institutions and more specifically global credit card issuers. You will build strong and trusted relationships with these partners, starting with the management of the partnership we will launch 1st January 2025 with American Express in continental Europe and UK. Currently under implementation, this scheme covering 15 countries is operated by the Amex Insurance team based in London.

This role will cover all areas of partnership management, strategic planning, relationship management, execution and implementation of strategic initiatives, partner performance monitoring and business development. This role will involve collaboration with Regional and Central teams as well as Digital teams. You will need as well to maintain close working relationships with Local counterparts in each of the countries that we serve for this account today as well as tomorrow.

This is a critical role as the candidate acts as the main conduit between Europ Assistance and the partners, ensuring alignment always. This role will directly report into the Global Head of Travel Partnerships.

Responsibilities

· Manage Global Financial Institutions segment at Europ Assistance for travel insurance and assistance starting with American Express NAC Europe + UK scheme currently under implementation with launch planned 1st January 2025

· Meet regularly with the Amex team in the UK. Promote capabilities and value proposition

· Work in cross-functional teams to ensure Amex are delivered effectively with clarity on the product/service solution

· Maintain and manage a repository of presentations, proposals, and other key documentation for Financial Institutions

· Achieve or exceed growth and profit targets

· Identify opportunities with Amex and others Financial Institutions to maximize growth potential

· Work with EA Travel leadership to manage, develop, structure Amex and others Financial Institutions accounts globally

· Support the negotiation of complex agreements for all current and potential deals

· Assist in the on-boarding of new products/services/solutions for Financial Institutions

· Ensure delivery of our solutions to American Express in accordance with their needs and objectives

· Engage in appropriate travel to ensure continuity of message and execution

· Manage a strong governance between all EA and Financial Institutions starting with American Express: Monthly, Quarterly, Annual reviews…

· Create a regular reporting framework with accuracy, transparency, and frequency for all Partners under management

· Facilitate regular partner meetings to track roadmap against timelines and dependencies and review existing product performance, working to ensure deadlines are met from both sides

· Build structure around our partnership processes including the management of a stakeholder community

· Ensure compliance with internal governance requirements and with all applicable local laws and regulations

· Provide support and guidance on day-to-day business and operational issues.

· Liaise with internal teams to expedite closure of issues and tracking of open issues

· Provide monthly updates to management on strategy, performance and progress

· Support in business planning and senior management reporting, as required

Measures for Success

· Satisfaction of Financial Institutions, Amex and Amex Members

· Delivery of revenue and quality of service targets

· Ability to display superior knowledge of the business, drivers, threats, and mitigation strategies

· Partnership profitability

· Reporting capabilities

· Solution driven

· Governance management

· New opportunities/businesses developed with Financial Institutions & Amex worldwide

Preferred Experience

At Europ Assistance, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.

· 10+ years of insurance, credit card or bank experience

YOU MUST BE BILINGUAL IN ENGLISH

Minimum 5-7 years’ experience in a similar role with a focus on strategic partnerships
Successful track record of managing and growing existing B2B accounts, exceeding revenue targets and performance driven KPIs in a diverse, multi-geographical, multi-cultural environment
Proven & strong experience in commercial negotiation and deal structuring
Travel insurance or credit card experience preferred
Familiarity / experience with competitive, regulatory, distribution and product landscape of key markets preferred

Skill set

You will be a results-driven individual with a strong business acumen along with the following skills:

· Expert negotiation & communications skills (verbal and written)

· Ability to build and maintain productive relationships with internal and external key stakeholders

· Ability to work collaboratively as a member of cross-functional teams to deliver high quality outcomes

· Expert project management and organizational skills

· Excellent time management skills

· Must display the highest level of integrity with internal and external clients.

· Ability to effectively manage conflict and daily issues with internal & external stakeholders

· Must work effectively as part of a global team across languages and cultures

· Comfortable working under pressure & and in an ongoing environment of change with ability to meet tight deadlines and influence others to do the same

· Ability to identify business needs and to prioritize work based on business impact & resources

· Appetite and enthusiasm for working as part of a small team that is not afraid of getting their hands dirty and supporting each other

· Hands-on, energetic style to drive engagement and execution

· Work exceptionally well in partnership with multiple stakeholders in a highly matrixed organization environment

· A willingness to travel

· Strong skills in MS Excel and MS PowerPoint

Recent Focus
• Expanding global account footprint across multiple channels

• Expertise in multi market development

• Transformation of conventional, long established insurance distribution strategies

• Achievement Focus

• Sales management & Marketing

• Business Planning & Development

• Problem Solving

• Client Focus, Networking & Relationship Building

• Strategic Thinking

• Teamwork & Team Leadership

• Negotiation

Recruitment Process

HR / N+1, N+2 / peers

Additional Information

Contract Type: Full-Time
Location: Saint-Denis
Education Level: Master's Degree
Experience: > 10 years
Possible partial remote

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