Digitalization and Automation Apprentice

Europ Assistance Holding is hiring!

About

En 1963 est créée en France la société Europ Assistance, à l'origine du concept de l’assistance aux voyageurs.

Aujourd'hui, Europ Assistance est un groupe international et un opérateur mondial de services d’assistance aux personnes dans les domaines voyage, de la mobilité et du service à la personne.

Filiale à 100% du groupe Generali, Europ Assistance est présent dans plus de 34 pays dans le monde. 

Grace à nos 12 000 collaborateurs, nous réalisons un chiffre d'affaires de 3 milliards d'euros.

Europ assistance est en forte croissance et accélère sa transformation digitale pour accroitre sa compétitivité tout en conservant l'ADN dont nous sommes fiers: simplifier la vie de nos clients et les aider en toute circonstance!

Europ Assistance est engagé dans l'inclusion et la non-discrimination. Nous agissons ainsi quotidiennement en faveur du handicap, des seniors, de la mixité sociale, de l'égalité entre les femmes et les hommes. Nous recrutons avant tout des compétences et des personnalités et la diversité au sein de nos équipes est un enjeu majeur car elle est source d'innovation et de performance.

Nous offrons un espace de travail privilégié, en flex office, dans le quartier d'affaires du Stade de France (à 400m de la station RER D Stade de France).

Job Description

Job Description

As a Digitalization and Automation Apprentice within the Operations department at Europ Assistance, you will support the Digital team in its mission to transform and optimize operational processes through digital tools and AI-driven automation.

This role offers a unique opportunity to understand how a transformation team operates in an insurance company, with a focus on the Travel business line, the group’s core activity.
You will not be expected to code yourself, as this is not an IT role, but rather a strategic and operational position within the business.

Key Responsibilities

Project Support & Onboarding

  • Assist in the onboarding of various countries onto group solutions, including tools powered by LLM-based AI,

  • Deployment and adoption of above solution (e.g., follow adoption performance, define lever of optimization).

Digital & Automation Opportunity Mapping

  • Conduct market and internal research to identify new opportunities for digitalization and automation within the company,

  • After identifying promising use cases, possibly test them through proof-of-concept (PoC) initiatives, using tools such as Copilot Studio for instance.

Operational Improvement Projects

  • Contribute to initiatives aimed at improving operational efficiency, such as the optimization of the operational process to deliver our service,

  • Perform data analysis using Excel to support decision-making and identify areas for optimization.

Reporting Automation

  • Participate in the automation of recurring reports.

Preferred Experience

Student from a business school, engineering school, or enrolled in a Master’s degree in a relevant field such as digital transformation, data & AI, project management, or innovation & technology management.

Strong analytical mindset and methodical approach to project management and data analysis.
Proficiency in Excel, PowerPoint.
Fluency in English is required, as the role involves regular collaboration with teams across multiple countries.

Bonus skills: Power BI, Power Automate, Copilot Studio, Experience in creating GPT agents, Familiarity with AI concept and digital.

Recruitment Process

HR - N+1 / N+2

Additional Information

  • Contract Type: Apprenticeship

  • Location: Saint-Denis

  • Education Level: Master's Degree

  • Duration: 1 or 2 years

  • Possible partial remote

Additional Information

  • Contract Type: Apprenticeship
  • Location: Saint-Denis
  • Possible partial remote